Privacy Policy

Last updated: October 2025

WattBox (“we”, “our”, “us”) is committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible way. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, use our online tools, or communicate with us.

1. Who We Are

WattBox provides commercial solar and battery energy systems designed to help businesses reduce their energy costs and increase energy independence.

Our website is: https://www.wattbox.energy

Our company is registered in the United Kingdom.

2. Information We Collect

We may collect and process the following information:

a. Information you provide directly:

• Name, business name, email address, and phone number (e.g., when completing a form or requesting a quote)
• Details about your business energy usage, property type, and other project-related data
• Any correspondence you send to us

b. Information collected automatically:

• Device type, browser, IP address, and pages visited
• Cookies and similar technologies for analytics and advertising purposes

c. Third-party data:

We may receive information from trusted partners (e.g., marketing platforms, analytics providers, or payment processors) to improve our services and communications.

3. How We Use Your Information

We use your data to:

• Respond to your enquiries and provide quotations or product information
• Process your order and manage your account
• Improve our website, tools, and customer experience
• Send marketing communications (only where you’ve opted in)
• Analyse traffic and campaign performance using tools like Google Analytics, Meta Ads, and similar

We never sell your data to third parties.

4. Legal Basis for Processing

We process your data under one or more of the following lawful bases:

• Consent (for marketing or optional communications)
• Contractual necessity (to provide requested products or services)
• Legitimate interests (to improve our services and website performance)
• Legal obligation (to comply with tax or regulatory requirements)

5. Data Sharing

We may share your data with:

• Service providers who help us operate our website, CRM, or analytics (e.g., Webflow, Xano, WeWeb, Stripe, Google Analytics)
• Delivery or logistics partners to fulfil orders
• Legal or regulatory authorities when required by law

All partners are required to comply with UK GDPR data protection standards.

6. Data Retention

We retain your data only as long as necessary for the purposes set out in this policy. You can request deletion of your personal data at any time.

7. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent at any time (for marketing)
• Object to processing based on legitimate interests
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, please contact us at: privacy@wattbox.energy

8. Cookies

Our website uses cookies to enhance user experience and track performance. You can manage or disable cookies through your browser settings.

For details, please refer to our separate Cookie Policy.

9. Data Security

We use industry-standard security measures to protect your personal data, including HTTPS encryption, restricted access, and secure cloud hosting.

However, no online system is completely secure, and you use our website at your own risk.

10. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is used, please contact:

WattBox Ltd

Email: hello@wattbox.energy

Website: https://www.wattbox.co.uk