Returns & Cancellations

Because each system is specified and built for your site, we do not accept returns once it has been delivered. This does not affect your rights if goods are damaged, faulty or not as described (see sections 3 and 4).

You can cancel your order at any time before delivery by emailing hello@wattbox.co.uk.

We will refund everything you have paid, less the costs we have already incurred on your order, such as parts bought for your system and build work already done. We will send you a breakdown of those costs, and make the refund within 14 days of your cancellation, to the payment method you used.

Please check your system when it arrives. If anything is damaged, tell us as soon as you can, ideally on the day of delivery, with photos. We will arrange a repair or replacement at no cost to you.

If any part of your system develops a fault, contact us and we will put it right under the warranty set out in your quote: by repair, by replacement, or with manufacturer support where the fault lies with a manufacturer’s part.

Our systems are made to each customer’s specification, so the 14-day cancellation period for online and distance sales does not apply to them. Nothing in this policy affects your other statutory rights.